Other

Who Do I Contact If I Have Questions?
If you have questions about your subscription, billing, or technical issues, please contact lifeyouniversity@streaming-subscription.com.

For all other inquiries, please contact support@creatorjourney.com or simply fill the contact form above and we will do our best to get back to you as soon as possible.

Frequently Asked Questions.

Account

How Do I Reset My Password?
On the Sign In page, click "Forgot Password?", enter the email associated with your account, and click "Send Instructions". The instructions email will arrive in your inbox shortly. In the instructions email, click "Reset Password" and you will be directed to select a new 

How Do I Change My Password?
Once signed into your account, you can change your password by clicking "Profile" at the top-right. Select "Dashboard". Under "Private Info", click on "Change Password". Enter your current password, then your new password. Click "Save Changes".

How Do I Update My Billing Information?
Once signed into your account, you can update your billing information by clicking "Profile" at the top right. Then select "Purchases". Under "Payment Method", click on "Change Payment Method" and update your billing information.

How Do I Cancel My Recurring Subscription?
Once signed into your account, you can cancel your subscription by clicking "Profile" at the top right. Then select "Purchases". Click on "Cancel Membership" and then follow the on-screen prompts.

Billing

My Credit Card Is Being Declined. Why Is That?
Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription

Can I Get A Refund If I’m Not Satisfied?
We fully believe in the transformative potential of Creator Journey. So if you’re not satisfied with the experience, we offer a 30-day money-back guarantee. Simply contact us.